Amaya Sasser
Pet Retail Specialist | Natural Pet Foods, Customer Advisory, Store Operations
Summary
Pet retail specialist with 6+ years of customer service experience, currently advising customers on natural pet foods and supplements at Hollywood Feed. I help pet owners find solutions through partnerships with veterinarians and industry professionals, supporting both traditional and holistic approaches to animal wellness.
Work Experience
Hollywood Feed – Assistant Store Manager – Ann Arbor, MI
Nov 2024 – Present
- Managed daily operations for specialty pet retailer, supervising team members and ensuring exceptional customer service for pet owners
- Collaborated with veterinarians and brand ambassadors to recommend specialized nutrition solutions for pets with allergies, digestive issues, and chronic conditions
- Educated pet owners on natural nutrition options and supplement benefits, building trust through product knowledge and genuine care for animal wellness
- Built partnerships with organizations like law enforcement and veterinary offices to support animal wellness
Ace Hardware – Front End & Sales – Homosassa, FL
Apr 2024 – Oct 2024
- Provided product recommendations and problem-solving support to retail customers and B2B clients, driving sales through a consultative approach
- Ran cash registers, processed sales, and managed returns and exchanges
- Maintained an organized sales floor through inventory management, merchandising, and stock replenishment to ensure product availability
Geek Squad – Advanced Repair Agent – Stuart, FL
Oct 2018 – Sep 2020
- Diagnosed and repaired consumer electronics, including Windows PCs, Apple computers, and iPhones, achieving quick turnaround times and high customer satisfaction
- Provided customer support by listening to clients and solving technical problems in person, over the phone, and by email for both home and small business users
Staples EasyTech – EasyTech Certified Technician – St. Lucie West, FL
Jan 2018 – Oct 2018
- Diagnosed and repaired Windows computers, printers, and other electronics, focusing on efficient service and customer satisfaction.
- Handled computer and electronics sales and recommended warranty and bundled options to meet the needs of both consumers and small business owners.
Skills
Pet Industry: Animal nutrition, natural pet foods, holistic wellness, brand promotion, veterinary partnerships
Retail Management: Store operations, inventory management, floor management, merchandising
Customer Relations: Customer service, B2B client relations, sales, problem-solving, customer satisfaction (CSAT)
Technical Skills: Consumer electronics, electronics repair, Microsoft 365, CRM systems
Business Operations: Performance tracking, cash handling, returns processing, and partnership development
Education & Certificates
Pasco-Hernando State College – Coursework in Marketing Management
St. Lucie West Centennial High School – High School Diploma, 2017
• Inbound Sales, HubSpot, July 2026
• Microsoft 365 Suite Certification, Pasco-Hernando State College, 2024
• Fundamentals of Digital Marketing, Google, 2022
• Apple Service Fundamentals, Apple, 2020
• Apple ACiT Apple, 2020